Jenni has worked as a Service Advisor for Route 103 Auto since 2012. Over the years, she has undergone extensive training in the automotive repair field. Jenni currently holds the Service Consultant certificate for ASE (Automotive Service Excellence). She also holds Automotive Training Institute certificates for the Service Advisor Course, Service Manager Course, and Leadership Mastery Course. In the future, Jenni plans to attend additional training seminars to better service to our customers. In her spare time, Jenni enjoys a variety of activities, including hiking and camping with her husband, spending time with her pets, and enjoying the company of her friends and family.
Roger is the owner of Route 103 Auto. When Roger founded Route 103 Auto in 2010, it was strongly influenced by his belief that honesty and integrity are the keys to success. Today, Roger continues to provide a stable and enjoyable work environment for his staff, a personal touch to each vehicle he works on, a cheerful greeting to each customer he sees, and the determination to always get the job done. Roger has attended a variety of technician training and Business Management classes. Roger enjoys traveling to several events each year and loves to mix and mingle with the industries best. When Roger isn’t working on a customer’s vehicle, you can usually still find him in the shop working on one of his own personal projects. During the summer, Roger enjoys hiking, enjoying the peace and quiet of nature, and spending time with family. During the winter season, Roger also loves to get out on the snowmobiles for some fun.
Mark joined Route 103 Auto in 2018 as an apprentice technician. In 2019, Mark earned his own bay in the shop. If you happen to cross paths with him, you’ll receive a friendly greeting and a quick smile. Mark has successfully obtained his TST certification, State Inspection Certification, and Technical Service 1 Certification. He continues his training yearly and looks forward to gaining additional knowledge and certifications. Mark loves travelling, adventuring, kayaking, and spending time with family and friends. His hobbies include four-wheeling, cruising around in his car, and periodically buying/selling vehicles (because just one is never enough!)
Waldo is our shop mascot. Most days he can be found lounging in our waiting area. He’s very friendly, so make sure you stop by to give him a quick pet!